Privacy Policy
Effective Date: February 4, 2026
The Counter Complex values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how it is used, how it is stored, and your rights regarding your data.
By using this website or participating in our services, you consent to the practices described below.
1. Who We Are
Business Name: The Counter Complex
Location: Clovis, California
Contact Email: TheCounterComplex@gmail.com
2. Information We Collect
We collect personal information that you voluntarily provide through our website, communications, or participation in our offerings.
This may include:
• Name
• Email address
• Phone number
• Scheduling information
• Payment information
• Messages or written submissions
• Responses to surveys, forms, or questionnaires
• Personal reflections or disclosures related to emotional, psychological, or experiential work
Information may be collected through physical sign up sheets, website forms, Google Forms, surveys, Calendly scheduling, direct email communication, text messages, social media communication, or email campaigns.
3. How We Use Your Information
We use your information for the following purposes:
• To communicate with you
• To schedule sessions, groups, or events
• To provide services you request
• To process payments
• To send relevant emails or updates
• To improve our offerings and internal operations
• To maintain community safety and accountability
We only use personal information for legitimate business and service related purposes.
4. Third Party Services
We use trusted third party services to operate our website and services. These providers may collect or process data on our behalf in order to function properly.
These services may include:
• Squarespace for website hosting
• HubSpot for email communication and campaigns
• Calendly for scheduling
• Stripe for payment processing
• Google services, including analytics or forms
Each third party service operates under its own privacy policy. We encourage you to review those policies directly.
5. Cookies and Tracking Technologies
Our website may use cookies or similar tracking technologies to improve functionality, analyze traffic, and understand how visitors interact with the site.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Disabling cookies may affect how some features function.
6. Data Sharing and Sale
We do not sell your personal information.
We do not share your personal information with third parties except as necessary to provide services, process payments, communicate with you, or comply with legal obligations.
7. Data Storage and Security
We take reasonable measures to protect your personal information. Data is stored using secure systems provided by third party platforms we use.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
8. Your Rights and Choices
You have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal or operational requirements
To make a request, please contact us at TheCounterComplex@gmail.com. We will respond within a reasonable timeframe.
9. California Privacy Rights
California residents have specific rights under California privacy laws, including the right to know what personal information is collected and how it is used.
We honor all applicable California privacy protections.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
The Counter Complex
Email: TheCounterComplex@gmail.com